Shipping policy

Last Updated: September 2026

At Dastoor, we work to make sure your order reaches you safely and on time.

1. Delivery Time

Orders are generally delivered within 4–5 working days after order confirmation.

Delivery times may vary depending on your location, courier availability, public holidays, weather, and other circumstances beyond our control.

2. Order Processing

Orders are processed after confirmation. Please make sure your name, phone number, and delivery address are correct when placing your order.

Incorrect or incomplete information may result in delivery delays.

3. Delivery Attempts

Our courier partner may contact you by phone when attempting delivery. Please remain available at the provided contact number to avoid unnecessary delivery delays.

If a delivery cannot be completed because the customer is unavailable or the provided information is incorrect, additional delivery arrangements may be required.

4. Delays

While we aim to deliver within 4–5 working days, delays can occasionally occur due to circumstances outside Dastoor's control, including courier delays, public holidays, weather conditions, high order volumes, or unforeseen events.

5. Damaged Packages

If your package appears damaged upon delivery, please contact Dastoor as soon as possible.

For damaged-product claims, customers may be required to provide clear photographs or videos of the package and product to help us assess the issue.

6. Customized Orders

Customized products may require additional processing time depending on the customization requested. Any applicable additional timeframe will be communicated to the customer.

Customized items are not eligible for return or refund under our Return & Refund Policy.

7. Contact Us

For shipping-related questions, please contact:

Email: contact.dastoor@gmail.com
Phone: +92 329 9752128