Refund policy

Last Updated: September 2026

At Dastoor, we carefully inspect our products before dispatch. However, if your handbag arrives damaged, we are here to help.

1. Eligibility for Return

Returns and refunds are accepted within 7 days of delivery only if the product arrives damaged.

To be eligible, the product must:

  • Have been received in damaged condition
  • Be reported to Dastoor within 7 days of delivery
  • Be unused and in its original condition
  • Include the original packaging, tags, and accessories where applicable

2. Damaged Products

If your product arrives damaged, please contact us within 7 days of delivery at:

Email: contact.dastoor@gmail.com
Phone: +92 329 9752128

Please provide your order details along with clear photographs or videos showing the damage. This helps us verify and resolve your claim quickly.

3. Customized Items

Customized items are not eligible for return, exchange, or refund.

Because customized products are prepared specifically according to the customer's requested specifications, all customization details should be carefully checked before placing the order.

4. Change of Mind

Returns or refunds are not accepted simply because you have changed your mind, selected the wrong product, or no longer want the item, provided that the product was delivered in good condition.

5. Refunds

If your damaged-product claim is approved, Dastoor may provide an appropriate resolution, which may include a replacement or refund, depending on the circumstances and availability.

Where a refund is approved, the refund will be processed using the applicable payment/refund method.

6. Items That Are Not Eligible

A return or refund may not be accepted if:

  • The 7-day return period has passed
  • The product was damaged after delivery due to customer handling
  • The product shows signs of use or misuse
  • The product has been altered or modified
  • The original packaging or required accessories are missing
  • The item is customized
  • The claim does not relate to damage present upon delivery

7. Return Shipping

If Dastoor approves a return due to a product arriving damaged, we will provide instructions regarding the return process and shipping arrangements.

Do not send an item back without contacting us first.

8. Contact Us

For return or refund requests, please contact:

Email: contact.dastoor@gmail.com
Phone: +92 329 9752128
Address: Gujranwala Road, Near NADRA Office, Hafizabad