Frequently Asked Questions
How long does delivery take?
Orders are generally delivered within 4–5 working days after order confirmation. Delivery times may vary depending on your location and courier service.
Can I return my handbag?
Returns are accepted within 7 days of delivery only if the item arrives damaged. Please contact us as soon as possible with your order details and clear pictures or videos showing the damage.
Are customized items eligible for return or refund?
No. Customized items are not eligible for return, exchange, or refund, as they are made according to the customer's specific requirements.
What should I do if my order arrives damaged?
Please contact Dastoor within 7 days of delivery. Send us your order details along with clear photographs or videos of the damaged product and packaging so our team can review your claim.
Can I cancel my order after placing it?
If you need to cancel your order, please contact us as soon as possible. Orders that have already been processed or dispatched may not be eligible for cancellation.
How can I contact Dastoor?
You can contact us through email or phone:
Email: contact.dastoor@gmail.com
Phone: +92 329 9752128
Address: Gujranwala Road, Near NADRA Office, Hafizabad
How can I make sure I choose the right handbag?
Each product page includes details about the handbag, including available colors, size, and other relevant information. If you need help choosing a style, feel free to contact our team.
Do you offer customized handbags?
Selected Dastoor products may be available for customization. Please contact us before placing your order to confirm the available customization options.